Refund policy

We have a 30-day return policy for defective items only. To be eligible for a return and/or refund, items must be in their original condition, unworn or unused, and in their original packaging. Please contact us to initiate a return. 

Customers are responsible for return shipping labels. Please do not send us a return without first contacting us as the return will not be accepted.

If your item arrives damaged or defective, please inspect it upon receipt and contact us immediately with photographic proof of the issue. We will evaluate the situation and work to resolve it promptly. We are not liable for any damage to packages caused by the carrier.

Currently, we do not offer exchanges on purchases. All sales are final. If you need to return an item, please follow our return policy guidelines.

If you choose to cancel your order, you must cancel within 24 hours of placing the order and before your items have shipped.

Unfortunately, we cannot accept returns on sale items, personalized items, or gift cards. If you have questions about a specific item, please reach out to us for clarification.

If you have any additional questions or concerns, feel free to contact us at splashofcharm619@gmail.com. We are here to assist you with any inquiries you may have.