Refund policy

Return & Refund Policy

At Splash of Charm, every order is carefully packed with love and attention to detail. If something isn't right, we're here to help.

Returns

We accept returns only for items that arrive damaged or defective.

To be eligible for a return or refund:

  • Requests must be made within 30 days of receiving your order.
  • Items must be unused, unworn, and returned in their original packaging whenever possible.
  • Please contact us before returning any item. Returns sent without prior approval will not be accepted.

Customers are responsible for return shipping costs unless the return is due to an item that arrived damaged or defective.

Damaged or Defective Items

Please inspect your order as soon as it arrives.

If your item arrives damaged or defective, contact us as soon as possible at splashofcharm619@gmail.com and include:

  • Your order number
  • A description of the issue
  • Clear photos showing the damage or defect

We'll review your request promptly and work with you to find the best solution.

Please note that Splash of Charm is not responsible for damage caused by the shipping carrier during transit. If your package arrives visibly damaged, we recommend contacting the shipping carrier as well.

Exchanges

At this time, we do not offer exchanges.

If you receive a damaged or defective item, please contact us so we can help resolve the issue.

Order Cancellations

Orders may be canceled within 24 hours of purchase, provided they have not already been processed or shipped.

Once an order has shipped, it cannot be canceled.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

  • Sale or clearance items
  • Personalized or custom-made products
  • Gift cards

If you have questions about a specific product before purchasing, we're always happy to help.

Questions?

If you have any questions about our return policy, please contact us at:

Email: splashofcharm619@gmail.com

Thank you for supporting our small business. Every order means the world to us, and we truly appreciate you being part of the Splash of Charm community.