Shipping policy
Shipping Policy
Currently ship only within the United States.
Our delivery times vary based on the chosen carrier and are estimated based on business days, excluding state and federal holidays. Most orders are fulfilled within 1-7 business days, but delivery times cannot be guaranteed once items are handed off to carriers. We are not liable for lost packages. If this happens, please contact the shipping carrier.
Once items are handed off to carriers, arrival times are out of our control and Splash of Charm cannot be held responsible for the following:
- For chosen shipping carriers’ (USPS, UPS, FedEx, etc.) mistakes such as lost packages, damage to packages, or delivery to incorrect addresses. For issues of this nature, please contact the carrier directly.
- For undeliverable packages when a customer provides an incorrect address.
- For issues related to PO Boxes or apartment/condos (multiple housing units) not having the ability to receive packages.
- For when packages or items are stolen after delivery.
We will make every effort to ensure that your delivery goes smoothly, but please understand that we cannot control the weather, accidents, or carrier mistakes. Having said that, what we can control is the time it takes to pack and ship your order, and most orders will be fulfilled, meaning ready to ship, within 1-7 business days (not including holidays or weekends).
Order confirmation and shipping information will be provided to you at the email address you provided when you placed your order.
What should I do if I have further questions?
If you have any additional questions or concerns, feel free to contact us at splashofcharm619@gmail.com. We are here to assist you with any inquiries you may have.